Terms & Conditions
Last Updated: July 20, 2026
Welcome to Bachi ("Bachi," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of the Bachi website, platform, and services.
Bachi is an online marketplace that connects customers with independent service providers, including private chefs, hibachi chefs, DJs, and bartenders, for private events and experiences.
By accessing, browsing, creating an account, requesting a booking, making a payment, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Platform.
You must be at least eighteen (18) years of age and legally capable of entering into a binding contract to use the Platform.
By using Bachi, you represent and warrant that:
• You are at least 18 years old.
• The information you provide is accurate and complete.
• You have the legal authority to enter into agreements through the Platform.
• You will comply with all applicable federal, state, and local laws.
We reserve the right to refuse service, suspend accounts, or terminate access if these requirements are not met.
Bachi is a technology platform that connects customers with independent service providers for private events.
Bachi is not the provider of the services offered through the Platform. Services are performed solely by independent professionals who operate their own businesses.
Providers available through the Platform may include:
• Private Chefs
• Hibachi Chefs
• DJs
• Bartenders
Bachi facilitates introductions, booking requests, communications, and payment processing between customers and providers.
Bachi does not employ providers and does not supervise, direct, or control how providers perform their services.
Bachi is solely a technology marketplace that facilitates introductions, communications, booking requests, payment processing, and related services between customers and independent service providers. Bachi does not provide, supervise, direct, employ, control, or guarantee the services performed by providers and is not responsible for the acts or omissions of any provider or customer.
All providers listed on Bachi are independent contractors.
Nothing contained in these Terms creates an employment relationship, agency relationship, joint venture, partnership, or franchise between Bachi and any provider.
Providers are solely responsible for:
• Their own licenses and permits
• Taxes and reporting obligations
• Insurance coverage
• Equipment and supplies
• Compliance with applicable laws
• The quality and performance of their services
Customers acknowledge that they are contracting directly with the provider for the requested services.
Customers acknowledge that they are contracting directly with the independent provider for the requested services. Bachi is not a party to the service agreement between customers and providers and is not responsible for the quality, safety, legality, licensing, insurance, punctuality, or performance of any provider.
Certain features of the Platform may require creating an account.
When creating an account, you agree to:
• Provide accurate and current information.
• Maintain the security of your password.
• Promptly update any changes to your information.
• Accept responsibility for all activity occurring under your account.
You may not:
• Create accounts using false identities.
• Share your login credentials.
• Allow another person to use your account.
• Attempt to access another user's account.
Bachi reserves the right to suspend or terminate accounts that violate these Terms.
Submitting a booking request through Bachi does not guarantee that a provider will accept the request.
Providers may accept or decline requests based on availability, location, scheduling conflicts, or other business considerations.
Pricing displayed on the Platform may vary depending on:
• Event size
• Location
• Duration
• Requested services
• Travel requirements
• Holiday pricing
• Additional customer requests
A booking is not confirmed until the provider accepts the request and any required payment has been successfully processed.
Payments made through the Platform are securely processed by Bachi's third-party payment processor.
Customers agree to pay:
• The quoted service price
• Applicable taxes
• Platform service fees, if applicable
• Any additional charges approved by the customer
Providers authorize Bachi to collect payments on their behalf and to deduct any agreed platform commissions or processing fees before remitting the remaining balance.
Failure to complete payment may result in cancellation of the booking.
Fraudulent or improper payment disputes or chargebacks may result in immediate suspension or termination of the user's account. Bachi reserves the right to recover any unpaid balances, fees, costs, or damages resulting from fraudulent chargebacks or misuse of the payment system.
Cancellation policies may vary depending on the provider and the specific booking.
If a customer cancels a confirmed booking, cancellation fees may apply.
If a provider cancels a confirmed booking, Bachi may assist the customer in locating an alternative provider when reasonably possible. However, Bachi does not guarantee that a replacement provider will be available.
Refund eligibility will be determined in accordance with the cancellation policy applicable to the booking and any mandatory consumer protection laws.
Providers using Bachi agree to:
• Maintain all licenses, certifications, and permits required to perform their services.
• Provide accurate information about their qualifications, experience, pricing, and availability.
• Deliver services in a professional, safe, and lawful manner.
• Arrive on time and communicate promptly regarding any scheduling issues.
• Maintain appropriate insurance where required by law.
• Comply with all applicable federal, state, and local laws and regulations.
Providers are solely responsible for the services they perform and for resolving issues directly related to those services.
Providers are solely responsible for maintaining all licenses, permits, certifications, and insurance required by applicable law or reasonably necessary for the services they provide.
Customers agree to:
• Provide accurate booking information.
• Maintain a safe environment for providers to perform their services.
• Ensure the event location complies with applicable laws.
• Obtain any permits required for their event.
• Treat providers respectfully and professionally.
• Pay all agreed fees when due.
Customers are responsible for informing providers of any food allergies, dietary restrictions, accessibility requirements, venue restrictions, or other relevant event details before services begin. Customers are also responsible for obtaining any permits or approvals required for their event and for complying with all applicable laws, including those related to alcohol service where applicable.
Users may not:
• Violate any applicable law or regulation.
• Submit false or misleading information.
• Impersonate another person or business.
• Use the Platform for fraudulent purposes.
• Attempt to interfere with the operation or security of the Platform.
• Upload viruses, malware, or malicious code.
• Harass, threaten, discriminate against, or abuse other users.
• Circumvent Bachi's payment system or booking process.
• Copy, scrape, or reproduce Platform content without authorization.
• Use automated tools to access or collect Platform data without permission.
Bachi reserves the right to suspend or permanently remove any user who violates these Terms.
Customers may be permitted to submit reviews and ratings following completed bookings.
Reviews must:
• Be truthful.
• Reflect genuine experiences.
• Not contain offensive, defamatory, discriminatory, or unlawful content.
Bachi reserves the right to remove reviews that violate these standards.
All content available through the Platform, including text, graphics, logos, branding, software, website design, images, videos, and other materials, is owned by or licensed to Bachi and is protected by applicable intellectual property laws.
Users may not:
• Copy or reproduce Platform content.
• Modify Platform materials.
• Sell or redistribute Platform content.
• Create derivative works.
• Use Bachi's trademarks without written permission.
Nothing contained in these Terms grants ownership of Bachi's intellectual property.
The Platform may integrate with or link to third-party services, including payment processors, mapping services, analytics providers, and social media platforms.
Bachi does not control these third-party services and is not responsible for their content, policies, availability, or performance.
Your use of third-party services is governed by their respective terms and privacy policies.
Customers acknowledge that booking private event services involves inherent risks, including but not limited to personal injury, property damage, allergic reactions, foodborne illness, alcohol related incidents, equipment failure, or provider misconduct. By using the Platform and booking services, customers voluntarily assume these risks. To the fullest extent permitted by law, Bachi shall not be liable for losses arising from these inherent risks.
Users agree to defend, indemnify, and hold harmless Bachi, its owners, officers, employees, affiliates, contractors, and agents from and against any claims, liabilities, damages, judgments, losses, costs, expenses, and reasonable attorneys' fees arising out of or relating to:
• Use of the Platform
• Services provided or received through the Platform
• Violation of these Terms
• Violation of applicable law
• Negligence, misconduct, or wrongful acts of the user
Bachi shall not be liable for delays, cancellations, interruptions, or failures to perform resulting from causes beyond its reasonable control, including but not limited to natural disasters, severe weather, fire, flood, pandemics, government actions, labor disputes, internet outages, power failures, transportation disruptions, or other unforeseen events.
The Platform is provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Bachi disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, or availability.
Bachi does not warrant that:
• The Platform will operate without interruption.
• The Platform will always be error-free.
• Providers will meet customer expectations.
• Services will always be available.
• The Platform will be secure against every potential threat.
To the maximum extent permitted by law, Bachi shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to:
• Use of the Platform.
• Services provided by independent providers.
• Event cancellations.
• Delays.
• Personal injury.
• Property damage.
• Lost profits.
• Lost business opportunities.
• Data loss.
• Technical interruptions.
Bachi's total liability for any claim relating to the Platform shall not exceed the total fees paid by the customer to Bachi for the specific booking giving rise to the claim.
You agree to defend, indemnify, and hold harmless Bachi, its affiliates, officers, directors, employees, contractors, and agents from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys' fees, arising from:
• Your use of the Platform.
• Your violation of these Terms.
• Your violation of applicable law.
• Your negligence or misconduct.
• Your interactions with other users or providers.
Unless expressly stated otherwise, Bachi does not conduct criminal background checks, professional licensing verification, insurance verification, or ongoing screening of providers. Customers are responsible for exercising their own judgment when selecting providers through the Platform.
These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles.
Any dispute arising from these Terms or the use of the Platform shall be resolved in the state or federal courts located in New York, and all parties consent to the exclusive jurisdiction of those courts.
Bachi reserves the right to modify these Terms at any time.
Updated Terms become effective immediately upon posting unless otherwise stated.
Continued use of the Platform following any updates constitutes acceptance of the revised Terms.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any additional policies incorporated by reference, constitute the entire agreement between you and Bachi regarding your use of the Platform.
If you have questions regarding these Terms & Conditions, please contact us at:
